TERMS OF SERVICE
INTRODUCTION AND ACCEPTANCE OF TERMS
By using, visiting, or accessing the website located at https://app.umex.com/ (the “Website”), utilizing any mobile applications owned or operated by the Company, or registering a user account, you explicitly agree to be bound by these Terms of Use. These Terms, along with the Privacy Policy and any other specific rules, guidelines, or policies incorporated herein by reference, as may be amended from time to time, constitute a legally binding contract (collectively, the “Terms”) between you and the Company.
The Website, mobile applications, and all associated services are owned, maintained, and operated by Verix LLC, a limited liability company organized and existing under the laws of the Republic of Honduras, having its registered office address at Beta Building, Of. 6, Prospera ZEDE, St. John's Bay, Roatan 34101, Republic of Honduras (the “Company”).
Throughout these Terms, references to “you”, “your”, “user”, or “player” shall collectively mean any natural person accessing the Website, interacting with the mobile applications, utilizing any services available thereon, or holding a registered account on the platform.
References to “the Company”, “we”, “us”, or “our” refer strictly to Verix LLC and its authorized corporate affiliates.
For your own benefit, protection, and understanding, the Company strongly encourages you to take the necessary time to thoroughly review these Terms prior to registering an account, making a deposit, or engaging in any transactional or gaming activities.
If you do not fully agree to, understand, or accept any part of these Terms, you must immediately cease all access and refrain from using the Website, mobile applications, or services. By proceeding to access the platform or registering an account, you unconditionally confirm that you have read, understood, and consented to the entirety of these Terms.
ELIGIBILITY AND AGE VERIFICATION
By registering an account on the Website, depositing funds, or engaging in any gaming activities on the Website, you hereby represent and warrant that you have reached the age of 18 or if greater the age of majority in the jurisdiction in which you are located at the time of registering an account. You also represent and warrant that all information including documents that you provide to the Company will be accurate, up to date and valid in all respects.
You expressly represent, warrant, and covenant that you are not a sanctioned person, entity, or targeted individual, nor are you acting on behalf of, or for the benefit of, any individual or entity listed on any international sanctions or watchlists. This includes, but is not limited to, the economic sanctions and restrictive measures maintained by the United Nations Security Council (UNSC), the United States Department of the Treasury’s Office of Foreign Assets Control (OFAC), the European Union (EU), and the United Kingdom’s Office of Financial Sanctions Implementation (OFSI).
You further represent and warrant that you are not a citizen of, resident of, or physically located within any country or territory subject to comprehensive country-wide or territory-wide international sanctions or trade embargoes.
Company does not provide services to citizens and/or residents of Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Myanmar, Netherlands, New Zealand, North Korea, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovakia, Slovenia, South Sudan, Spain, Sudan, Sweden, Switzerland, UK, Ukraine, the UAE, the USA, and Yemen.
By registering an account on the Website, you represent and warrant that you are neither citizen nor resident of any of the above listed countries.
ACCOUNT REGISTRATION AND SECURITY
In order to register an account on the Website, you agree to provide accurate, current, and complete information during the registration process. You also agree to update such information to keep it accurate, current, and complete. The Company reserves the right to suspend or terminate your account if any information provided proves to be inaccurate, fraudulent, or incomplete.
Your account is intended solely for your personal use and must not be utilized for any professional, business, or commercial purposes.
The Company assumes no responsibility for any third-party access to your account. Under no circumstances shall the Company be held liable for any losses you may incur due to the misuse of your login credentials by any individual or for any unauthorized access to your account. All transactions completed with correctly entered login credentials will be considered valid, regardless of whether they were authorized by you.
The Company retains the right to impose restrictions on your account, including but not limited to limiting the amount you may deposit. Additionally, the Company reserves the authority to limit or decline any bet, stake, or wager placed by you or through your account.
You acknowledge that transferring funds from your account with the Company to another account held by a different individual is not permitted.
You are strictly prohibited from buying, selling, trading, or transferring your account to any other individual. Your account is personal to you, and you may not acquire or use an account originally registered by another player. Any unauthorized transfer or sharing of account credentials will result in immediate termination of the account without a refund.
Funds held in your account will not accrue any interest.
If you do not log in to your account or initiate any transactions for a consecutive six-month period, your account will be classified as dormant. Once your account is designated as dormant, the Company will impose a monthly inactivity fee. Please ensure you are aware of this policy to maintain active account status and avoid any unnecessary charges.
The Company reserves the right to decline any account application or registration at its sole discretion.
KYC AND AML/CTF COMPLIANCE
The Company operates in strict compliance with international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. To use the platform, you must successfully complete our mandatory identity and profile verification processes by providing accurate, current, and verifiable information as requested.
The Company reserves the absolute right to request additional supporting documentation, information, or financial declarations from you at any time and at its sole discretion.
Providing false, misleading, or forged documentation constitutes a material breach of these Terms. If you fail to complete verification requests, or if your account is suspected of financial crime, the Company reserves the right to immediately suspend your account, void active wagers, and freeze all balances indefinitely pending investigation.
DEPOSITS, WITHDRAWALS, AND PAYOUT LIMITS
To place a wager, you must first deposit funds into your account using an approved payment method indicated on the Website.
You may only deposit funds from an account held in your own name. The Company reserves the right to suspend any account where the billing details do not match the registered user data.
To prevent financial fraud, all withdrawals must be processed back to the exact payment method used to make the initial deposit. In the event that the original payment method is unavailable, and upon receipt of satisfactory documentary proof from the user, the Company reserves the right to utilize an alternative verified payment method at its sole discretion.
All withdrawal requests are subject to an internal security and compliance review by the Company. This internal review process typically requires twenty-four to forty-eight hours from the time the request is submitted. Upon successful internal approval, the final settlement and transfer of funds depend on the player's designated payment service provider and might take up to five business days to clear, depending on the processing timelines of the external financial institution.
The Company enforces strict minimum and maximum limits per transaction, as outlined below:
Minimum Withdrawal: USD10 per transaction.
Maximum Withdrawal: determined by the specific withdrawal method selected.
The Company does not assess or levy transaction fees for standard deposit or withdrawal operations. Players acknowledge and agree that external financial institutions, banking entities, credit card issuers, or e-wallet providers may independently apply transaction, processing, or currency conversion fees. The player remains solely responsible for any such third-party charges incurred during the funding or withdrawal process.
PLATFORM RULES & OPERATIONS
To place a wager, participate in any game, or utilize the Company's services, the user must maintain a valid, fully registered, and active account. Wagers will only be accepted if the user has sufficient cleared and available funds within their designated account balance at the exact time the wager is placed. The Company does not offer credit, overdraft facilities, or deferred billing options. Any wager inadvertently accepted without sufficient funding shall be deemed null and void at the absolute discretion of the Company.
The Company shall not be held liable, financially or otherwise, for any performance issues, latency, gameplay interruptions, or disconnection events caused by the user's personal hardware, operating systems, or local internet connectivity speeds. The user acknowledges that real-time applications require a stable, high-speed internet connection. In the event of a disconnection or hardware failure during an active game or wager, the results recorded on the Company's servers shall serve as the final, absolute determination of the outcome.
In the event of any discrepancy, contradiction, or conflict between the visual display on the user’s screen (including but not limited to odds, graphics, pay tables, scores, timers, or balance displays) and the records maintained on the Company’s central database or backend servers, the data residing on the Company's servers shall serve as the final, absolute, and legally binding authority. The Company is under no obligation to honor wagers, payouts, or winnings that resulted from a front-end rendering error, browser caching issue, or user-side display malfunction.
In the event that the user identifies, discovers, or encounters a software error, bug, vulnerability, or unintended loop-hole within the Company's games, backend systems, payment gateways, or front-end user interface, the user is under a strict legal obligation to report such anomaly immediately to the Company’s customer support team. The user is expressly prohibited from exploiting, sharing, or taking advantage of any system vulnerability.
The user bears sole and absolute responsibility for all wagers placed through their account. It is the user's strict obligation to verify the accuracy of their intended selection, stake size, market, potential payout, and total liability before finalizing and submitting any bet or wager. Once a wager is submitted, processed, and accepted by the Company’s servers, it cannot be canceled, amended, or refunded under any circumstances. The Company shall not be held liable for any data-entry errors, accidental inputs, or mistaken clicks made by the user.
User-end input errors, inadvertent submissions, or human errors on the part of the user shall under no circumstances invalidate, cancel, or void an accepted wager. Conversely, the Company explicitly reserves the absolute right, at its sole discretion, to void, cancel, or adjust any bet, or wager resulting from or influenced by an obvious system error, server malfunction, inaccurate data feed display, or clear and palpable pricing mistake.
Each User is permitted to register, maintain, and operate only one unique account with the Company. The creation, maintenance, or operation of multiple accounts by a single individual, whether under their own name, an alias, or the name of a third party, is strictly prohibited.
In the event that the Company discovers or reasonably suspects that a user has opened or controls multiple accounts, the Company reserves the absolute right, at its sole discretion and without prior notice, to immediately suspend or permanently terminate all associated accounts; void and cancel any pending wagers, or active bets across all accounts; withhold and forfeit any balances, winnings, bonuses, or promotional credits linked to the duplicate accounts.
The user agrees not to engage in, facilitate, or attempt any action, conduct, or behavior that disrupts, impairs, or compromises the normal operations, security, or integrity of the Company’s platform, its underlying software, or network infrastructure.
Prohibited actions include but are not limited to: deploying denial-of-service (DoS/DDoS) attacks; introducing malicious software, viruses, or trojans; utilizing unauthorized scraping or automated data extraction methods; and attempting unauthorized access to central databases. Any breach of this section constitutes a material violation of these Terms, resulting in immediate account termination, forfeiture of balances, and potential referral to relevant law enforcement agencies.
INTELLECTUAL PROPERTY RIGHTS
The Company name, its respective logos, slogans, product names, and branding assets are registered or unregistered trademarks of the Company, its parent entities, or its affiliates. Any unauthorized use, reproduction, modification, or imitation of these trademarks, brand elements, or logos is strictly prohibited and may result in civil liabilities, administrative penalties, or criminal prosecution under applicable law.
All content, real-time data, odds feeds, graphics, user interfaces, visual designs, backend code, source materials, and software functionalities found on the website pages of umex.com, its associated URLs, subdomains, and any affiliated mobile applications are the exclusive property of the Company. This proprietary material is protected by international copyright, trademark, patent, and intellectual property laws. Any unauthorized reproduction, scraping, automated data extraction, modification, distribution, mirroring, or commercial exploitation of these URL addresses, application assets, or platform contents is strictly prohibited and will lead to immediate legal prosecution.
COMMUNICATIONS AND NOTICES
All formal communications, notices, requests, or demands to be given under these Terms by the user to the Company must be sent in writing via the designated Customer Support email address prominently displayed on the Website.
All communications and notices to be given under these Terms by the Company to the user shall, unless otherwise specified herein, be delivered via one or both of the following methods, at the Company’s sole and exclusive discretion:
- Posted publicly on the official Website interface or within the mobile applications.
- Sent directly to the registered email address currently held on the system file for the relevant user account.
All formal communications and notices delivered by either party under these Terms must be executed in writing in the English language. To ensure account security and validity, all inbound correspondence from the user must originate strictly from the verified, registered email address associated with that specific user account. The Company reserves the right to ignore or refuse any communications sent from an unverified or third-party email address.
Any notice or communication sent by email shall be deemed received at the exact time of transmission by the sender, provided no delivery failure or system error notification is generated. Public notices posted directly on the Website shall be deemed received by the user immediately upon publication.
ACCOUNT SUSPENSION AND TERMINATION
The Company reserves the right, in its sole discretion and without prior notice or liability, to suspend, restrict, or permanently terminate your account and your access to any or all parts of the services at any time.
Reasons for such actions include, but are not limited to: any material breach, violation, or circumvention of these Terms, or any policies incorporated herein by reference; formal requests or orders by law enforcement agencies, judicial bodies, or regulatory authorities; engaging in, facilitating, or being reasonably suspected of fraudulent, illegal, collusive, manipulative, or abusive activity; failure to pay outstanding fees owed to the Company, initiating unauthorized chargebacks, or maintaining an insufficient balance; exploiting software errors, bugs, or loop-holes, or attempting to disrupt the platform's operational integrity; failure to successfully complete mandatory identity verification (KYC/AML) processes, or providing false or misleading information; extended periods of account dormancy or inactivity, as determined by the Company's operational policies.
Upon termination or suspension of your account, your right to access and utilize the services ceases immediately.
The Company shall not be liable to you or any third party for any suspension or termination of your account or access to the platform. In the event of account termination, any remaining balances, pending payouts, or unverified claims may be withheld, frozen, or forfeited at the absolute discretion of the Company.
LIMITATION OF LIABILITY
The Company, its affiliates, and its partners shall not be held liable for any loss of winnings, potential profits, or damages resulting from technical malfunctions, software glitches, internet disconnections, server interruptions, or database errors.
The Company reserves the right to void, cancel, or adjust any bet, wager, or payout resulting from an obvious error in published odds, payables, or game configurations.
To the maximum extent permitted by law, the Company's liability for any individual claim or transactional dispute is strictly capped at the amount of the user’s disputed wager or the specific deposit/withdrawal in question. In no event shall the Company be liable for indirect, consequential, or punitive damages.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless the Company, its parent entities, subsidiaries, affiliates, licensing partners, and their respective officers, directors, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising out of or relating to:
- Your violation or material breach of these Terms, or any policy incorporated herein by reference.
- Your misuse of the Website, mobile applications, or services, including system disruptions, unauthorized data scraping, or market manipulation.
- Any fraudulent, collusive, illegal, or malicious activity executed via your account credentials.
- Your violation of any third-party rights, including intellectual property, privacy, or publicity rights.
- Your failure to declare or pay appropriate taxes on your winnings and transactions, or non-compliance with applicable local regulations.
FAIR PLAY, ANTI-FRAUD, AND ACCOUNT ABUSE
The Company enforces a strict zero-tolerance policy against fraudulent, collusive, or abusive behavior. Users must participate in gaming activities solely in their personal capacity for recreational purposes.
Prohibited conduct includes but is not limited to: utilizing automated betting systems, bots, or artificial intelligence; exploiting software vulnerabilities or bugs; syndicate betting or collusion with other players; multi-accounting; and utilizing stolen payment methods.
If the Company has reasonable grounds to suspect a user of violating fair play standards, breaching anti-money laundering (AML) regulations, or failing identity verification (KYC) protocols, the Company reserves the absolute right to suspend or permanently terminate the user’s account; void any active wagers, bonuses, or promotional earnings; freeze and withhold pending withdrawal requests and remaining account balances indefinitely, or until a formal investigation is concluded.
PRIVACY AND DATA PROTECTION
The Company is committed to protecting your privacy and processing your data in accordance with applicable data protection legislation. The collection, processing, usage, and storage of your personal data are governed comprehensively by our separate Privacy Policy and Cookie Policy, which are fully incorporated into these Terms by reference.
By registering an account, you consent to receive promotional and marketing communications from the Company and its affiliates via email, or in-app notifications. You retain the right to opt out of or manage these marketing communications at any time by adjusting your account preference settings or utilizing the opt-out mechanism provided within the communication.
You acknowledge and agree that your account registration details, financial information, and any documentation submitted during identity verification protocols (including KYC and AML checks) will be securely stored on the Company's servers. The Company reserves the explicit right to disclose and transfer your personal data, transaction history, and verified documents to regulatory bodies, judicial jurisdictions, or law enforcement authorities if required by law or formal legal request.
As part of the initial registration or subsequent account audits, the Company may supply your personal information to financial institutions and identity verification service providers. These third parties may check the supplied details against any database (public or otherwise) to confirm your identity, age, and payment method validity. You expressly consent to the processing of your data for these verification checks.
The Company (or authorized third-party vendors operating on its behalf) processes your personal data to securely deliver the services, provide customer support, verify account security, and conduct mandatory fraud prevention and regulatory anti-money laundering checks.
Your personal data will be retained by the Company for the maximum duration mandated by applicable legislation, laws, and regulatory directives. While you may submit a formal request to erase your personal information, the Company is legally obligated to reject or delay such erasure requests if retaining the data is necessary to comply with legal record-keeping obligations, resolve ongoing disputes, or enforce our agreements.
By accessing, browsing, or continuing to navigate the Website or mobile applications, you consent to our use of browser cookies and local storage technologies to optimize your interface experience, monitor system stability, and secure your session. You may manage, block, or delete cookies via your local browser or device settings, though doing so may restrict or degrade certain functionalities of the platform.
COMPLAINTS AND DISPUTE RESOLUTION
The Company aims to provide a high-quality user experience; however, if you are dissatisfied with our platform, services, or customer care, you may initiate a formal complaint. All complaints must be submitted in writing by emailing the Company’s dedicated customer support department. To ensure a timely review, the submission should clearly outline your account identifiers, transaction details, and the explicit nature of the grievance.
Upon receipt, your complaint will be formally logged and escalated to appropriate management personnel. The Company will endeavor to acknowledge and review your complaint within two business days of receipt. A formal, definitive written response outlining the management determination and outcome will be communicated to you within ten business days from the initial date the complaint was received.
When filing a complaint or dispute regarding a specific wager, outcome, or account balance discrepancy, you agree that the central database and backend server records of the Company shall serve as the sole and final authority. Third-party data feeds, user-side logs, or user-side screenshots will not be accepted as valid evidence in resolving the dispute.
GOVERNING LAW AND JURISDICTION
These Terms, your access to and use of the Website, mobile applications, and services, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by, and construed strictly in accordance with, the laws of the Republic of Honduras.
You irrevocably agree that the competent courts located in the Republic of Honduras shall have exclusive jurisdiction to settle any dispute, controversy, or claim arising out of or relating to these Terms, the platform's operations, or the breach, termination, or invalidity thereof.
AMENDMENTS AND CHANGES TO THE TERMS
The Company reserves the absolute right, at its sole discretion, to modify, amend, alter, update, or replace any part of these Terms, or any policies incorporated herein by reference, at any time and for any reason.
The Company will notify users of any changes or updates solely by publishing the revised version of the Terms directly on the Website. It is your sole and strict responsibility to check the Website and review these Terms periodically to stay informed of any modifications. The Company is under no obligation to provide direct email notifications, pop-up alerts, or separate announcements regarding updates to these Terms.
Any modifications or updates will become effective immediately upon being posted on the Website, unless a specific future effective date is expressly stated within the updated text.
Your continued access to the Website, use of the mobile applications, or engagement with the services following the posting of any revised Terms constitutes your unconditional, legally binding acceptance of those changes. If you do not agree to the updated Terms, you must immediately cease all use of the platform and request the closure of your account.
CONTACT
For customer support inquiries, account assistance, or questions about these Terms, please contact us via email at the contact addresses specified on the Website. We endeavor to respond to all legitimate inquiries within two business days.